Cancelling your membership
You can cancel at any time from your account dashboard, or by emailing david@davewellbeing.com. Your membership stays active until the end of the period you have already paid for, and no further payments are taken after that. We do not charge a cancellation fee.
The 14-day cooling-off period
Under the Consumer Contracts Regulations you normally have 14 days to change your mind about an online purchase. Because our drink is freshly prepared, perishable food, that right does not apply to batches that have already been made or collected.
In practice: if you cancel before your first batch has been prepared, we refund that payment in full. Once a batch has been prepared for you, that portion is not refundable, but you can still cancel to stop all future payments.
If something is wrong with your order
If your drink arrives damaged, spoiled, incorrect or not as described, tell us within 24 hours of collection or delivery, with a photo where possible. We will replace it on your next collection or refund that portion of your payment — your choice. This is in addition to your statutory rights under the Consumer Rights Act 2015.
Missed collections
Because each batch is made fresh for you, a collection you miss without notice cannot be refunded or carried over. If you know you will be away, use the skip or pause option in your dashboard before your next preparation day and we will not make that batch or charge you for it.
If we cannot supply
If we ever have to miss a preparation day — illness, ingredient supply or anything else — you will not be charged for it. Where you have already paid, we credit that amount to your next payment or refund it if you prefer.
How refunds are paid
Refunds are made to the original payment card through our payment provider, normally within 5 to 10 working days of us agreeing the refund. We will confirm by email when it has been issued.
Getting in touch
Email david@davewellbeing.com with your name and the date of the order. We aim to respond within two working days and to resolve any refund question within 14 days.